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Delivery, Returns and Refunds

Delivery & Shipping Policy

  • All orders will be dispatched within 48 hours of receiving the order.
  • Delivery for Melbourne, Sydney, Adelaide & Brisbane within 5 to 7 Working Days.
  • Delivery for other locations may take longer.

All goods will be dispatched via a Courier Service. We do not deliver to PO Boxes. 

Cancelling a Pending Order

Please contact us on (02) 9482 3350 to cancel an order not yet dispatched. If the order is dispatched and you wish to cancel or change the order, please see the Returns & Refund Policy.

Refund/ Return Policy

If the goods are faulty or damaged upon arrival IHL Mats will:

         1. Arrange a pickup of the goods.
         2. Replace the goods with a new product or
         3. Provide a refund for the transaction.

If the customer changes their mind for the transaction for any reason within 1 week of receiving the goods:

         1. Accept returns for the product as long as they have not been used and returned in new condition.
         2. Provide an exchange or refund to the value of the goods (not including delivery).
         3. However the Customer must pay the delivery charge + cost of pickup for returning the goods.

Please contact via email or contact us on (02) 9482 3350 to arrange a return.